Best Practice Team Award Winners 2015
Assessed 'Good' by CQC
Welcome to Burlington Primary Care
Monday - Friday 8am to 6.30pm (if you need non-emergency assistance outside of these hours, please call 111).
Due to staff training our surgery will be closed from 1:00pm on Wednesday 13 February 2019. If you require medical assistance during this afternoon please ring our surgery number and your call will be diverted to NHS 111 service. We will open again at 8:00am on Thursday 14 February 2019. We operate a "phone-on-the-day" appointment service, so we can respond rapidly to acute health problems.
Appointments for our Nursing team however may be requested up to 6 weeks in advance.
Patients can book appointments online through our online booking system. For more information Click Here
As a busy town centre Practice we are lucky to be able to offer parking to our patients. However, this is limited and we would ask all our patients to use this wisely and only for the duration of the appointment. Where possible, please use alternative parking elsewhere in the surrounding area to free up spaces for patients who find walking any distance difficult. Our car park is remotely managed by Parking Eye to ensure that the car park is used solely by patients attending appointments or using the adjoining pharmacy. Patients are allowed to park for 90 minutes. If you are going to be longer than this please let a member of staff know. If you have received a fine then you will need to appeal directly through Parking Eye. You will need to provide evidence to support your appeal.
Updated telephony system
In response to comments from our patients we have re-structured our telephone system to speak with the right person for your enquiry or need. We have also revised the manner in which our appointments are issued to cater for the specific demands on the day. Mornings are always busy and we acknowledge that 8.00am – 9.00am is the busiest time for our reception team on the phones which can cause problems in getting through and also securing an appointment – demand can be as high as 120 calls in this time period. Extra appointments are released during the course of the day to respond to high demand so we would encourage you to call later in the morning and early afternoon to avoid the “bottle neck” of calls we experience as a busy practice. We are also trying to create more pre-bookable appointments and would direct you to register for on-line access which will enable you to book some of those pre-bookable appointments that have been created across the rota.
Burlington Primary Care aspire to promote clinical governance in everything we do. We want the best care for our patients and welcome your feedback so we may be more effective and responsive.
Please answer these simply questions to help the Practice make improvements to the Services you receive:
Do you feel we reasonably meet your needs for accessing emergency and Out of Hours services?
Do you have any comments you would like to make regarding the Out of Hours services?
Please provide us with this feedback so we can improve our service to you. Your Feedback
Patient Participation Group
Burlington Primary Care PPG is now up and running. If you would like to join the PPG then please contact the surgery.
(Site updated 18/01/2019)