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Best Practice Team Award Winners 2015

Assessed 'Good' by CQC

We welcome your views and would encourage you to provide us with feedback to improve our services for you. Please complete the Patient feedback form and e-Mail to the Practice manager at WSCCG.Admin-Burlington@nhs.net  

We ask that patients routinely check their contact details with ourselves – in particular mobile phone numbers and E-Mail addresses. We are trying to improve services and communication with our patients but an internal audit has shown that we only have in the region of 10% of these details verified. There are times when we need to urgently contact patients and therefore it is important we hold correct information. Please help us to help you!

Opening Hours

Monday - Friday 8am to 6.30pm (if you need non-emergency assistance outside of these hours, please call 111).
Due to staff training our surgery will be closed from 1:00pm on Thursday 07 September 2017.  If you require medical assistance during this afternoon please ring our surgery number and your call will be diverted to NHS 111 service.  We will open again at 8:00am on Friday 08 September 2017.  We operate a "phone-on-the-day" appointment service, so we can respond rapidly to acute health problems.
Appointments for our Nursing team however may be requested up to 6 weeks in advance.
Patients can book appointments online through our online booking system.  For more information Click Here 

Car Park

As a busy town centre Practice we are lucky to be able to offer parking to our patients. However, this is limited and we would ask all our patients to use this wisely and only for the duration of the appointment. Where possible, please use alternative parking elsewhere in the surrounding area to free up spaces for patients who find walking any distance difficult.

Parking Eye

Online Appointments now available

You can now book appointments online from this website. Go here for more information. To start using the new service, you will need to register at Reception and obtain a password and username (we will need to see some form of photo ID).   Order Now

 

Repeat Prescription

In order for us to safely prescribe your repeat medication please allow 3 working days for us to process your request.

 

This is for routine repeat prescriptions.  Should you request anything that is not on a repeat prescription or your medication needs reviewing by the Doctor, this can require an extra day to process.

 

Request date

Prescription ready

Monday before 3pm

Thursday after 4:30pm

Tuesday before 3pm

Friday after 4:30pm

Wednesday before 3pm

Monday after 4:30pm

Thursday before 3pm

Tuesday after 4:30pm

Friday before 3pm

Wednesday after 4:30pm

 

If your request medication after 3:00pm then your request will be placed for processing on the next working day.

You do not need to visit or telephone the Surgery for your repeat prescription. This can be done online Request Here

 

Patient Participation Group

Currently being redeveloped.  Comments Welcome

 

Burlington Primary Care aspire to promote clinical governance in everything we do. We want the best care for our patients and welcome your feedback so we may be more effective and responsive.

Please answer these simply questions to help the Practice make improvements to the Services you receive:
Do you feel we reasonably meet your needs for accessing emergency and Out of Hours services?
Do you have any comments you would like to make regarding the Out of Hours services?
Please provide us with this feedback so we can improve our service to you.   Your Feedback
  
(Site updated 16/08/2017)
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